If you are not satisfied with your purchase, we will gladly accept your return within 30 days of the purchase date and issue a full in store credit for the product, less initial shipping costs. The product must be unused, unopened, in the original packaging and in the same condition that you received it. Items returned between 30 – 90 days will be issued a refund. Please contact us within 30 days receipt of any discrepancies from your order so we can rectify the situation immediately!
To make a return, take the following steps: 1. Call us toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST or submit an email to firstname.lastname@example.org specifying what items you want to return and the reason for the return. 2. We will issue a Return Merchandise Authorization Number (also known as an RMA). 3. Write the RMA Number clearly on the OUTSIDE of the return carton. 4. Place the PACKING SLIP inside the carton. 5. Ship the box back to us to the following address: Merchandise Return Animal Wellness Market c/o Redstone Media Group Inc. 160 Charlotte Street Peterborough, ON K9J 2T8 Canada RMA# ______________
Please note that when returning an order for a refund, you are responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your original method of payment within 10 business days.
If your order is refused upon delivery and returned to us, you will be charged a restocking fee of $16 plus any return shipping charges. If your order is returned to us because of a delivery mistake in the address that was entered by you, we will have to charge you for the shipping charges (no mail box, no apartment number, relocated, P.O. Box, ext.)