Privacy Policy

This Privacy Policy governs the manner in which Animal Wellness Market collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Animal Wellness Market.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Animal Wellness Market may collect and use Users personal information for the following purposes:

  • To improve customer serviceInformation you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our SiteWe may use feedback you provide to improve our products and services.
  • To process paymentsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site featureTo send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsWe may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.


Free Shipping

Items featured on that are designated as “Free Shipping, are offered with free ground shipping within Canada only. Free shipping does not apply to expedited shipping.

When an order is placed only products that are labeled Free Shipping will arrive for free. If Free Shipping products are within your cart and are ordered along with products that are not labeled Free Shipping, the shipping costs of your order will be calculated based on the remaining items in the order only.

Free Shipping Promotion

When offered, Free Shipping Promotion Codes are valid on non-food orders of $95 or more and food orders of $195 or more. These codes are a one-time use per customer. Free shipping cannot be combined with any other promotions, or promo codes. It is only valid on in-stock items only.

Shipping Timeframes

Orders placed on will arrive by our main shipping carrier, CANPAR. Below is our shipping timeframes for orders leaving our main location of Peterborough, Ontario. All orders placed on are processed within 24 hours of purchase.

ProvinceNumber of days to ship
Alberta 4 Days
British Columbia 5 Days
Manitoba 5 Days
New Brunswick 3 Days
Newfoundland 6 Days
Nova Scotia 3 Days
NWT 6 Days
Ontario 3 Days
PEI 3 Days
Quebec 3 Days
Saskatchewan 6 Days
YT 9 Days

Please note, if you are not home upon time of delivery CANPAR will leave a note at your door or will leave the delivery at your door if you previously requested in your shipping details.

Drop Ship

Products purchased through that are drop shipped, are shipped directly from the manufacturer and may take 7-10 business days to process before shipping, depending on the product. We are not able to offer expedited shipping on drop ship items at this time.

Changing or Cancelling an Order

If you have made a mistake or would like to cancel you order please contact us within 24 hours to see if there is still time to modify it. At we process orders within 24 hours from when the transaction is placed. If you contact us and would like to cancel your order after it has been placed, boxed and ready to ship, you will be refunded the amount of the order less the $16 restocking fee.
• Toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST
• Email at

Order Status and Shipping Methods

When an order is placed on you will be able to track your order though your account. You can track the status of your order by logging into your account online and navigating to the “Order Status” link at the top right corner of the page.
• Your order will be listed as “New Order” in this section for one hour after your order is placed.
• The status of an order will change to “In Process” while we prepare your items for shipping.
• Once the order has shipped, the status will change to “Shipped” in your online account. In addition, any tracking numbers we have for the order will display in the details of that order- simply click the order number to view tracking.
• At this time you will also be sent a Shipping Confirmation Email with the tracking number attached and the link to your online account.

Please contact us within 30 days receipt of any discrepancies from your order so we can rectify the situation immediately.

International Shipping

At this time, does not ship to addresses outside Canada or the United States. Please visit our website again, as this may change in the future.

Missing Product in your Shipment

Upon receiving your order if any items are missing please contact us right away so that we can send out the missing product immediately or to issue you a credit, if you prefer.
• Toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST
• Email at

Sales Tax

Any order placed on will be charged HST Tax (13%) to orders going anywhere in Canada.

The amount you will be charged will display during the checkout page, after you enter your shipping and billing address, so that you can review all applicable charges before placing your order.

Payment methods is a secure website that accepts Visa, Mastercard and PayPal for online payments. We do not accept checks or money orders at this time.

Promo Codes

If you have opted to receive our newsletters, periodically you will receive special offers for We also have certain offers available on our homepage that you can take advantage of when shopping. Promo codes can be applied to your qualifying orders during the checkout process. Simply load your items into cart, proceed to cart, and you will see a box to enter your promo code at the bottom left portion of your screen.

Our promo codes cannot be applied to free shipping products, or Auto Ship products. Only one promo code can be applied to each order.

Animal Wellness Market Loyalty Points Program

Points$ Value

How to Earn Points

Every dollar spent at the earns one point. Points are awarded at the time of checkout, and will be posted automatically to your account with the balance viewable on your personal account page. Points can also be earned by:
• Making a Purchase
• Creating an Account
• Referring a Friend
• Reviewing Products
• Sharing links for products via social media

How to Redeem Points

To redeem your loyalty points:
• Login to “Your Account”
• Once you have logged into your account you can start shopping on the website
• When you have added all the products you wish to purchase to your cart you will then proceed to checkout.
• At the top of the checkout page there will be a ”Redeem It” field, here you can enter the amount of points you wish to redeem
• When the points are entered click on the “Apply Loyalty Points” button
• The points entered will then be subtracted from your points balance
• Please note you must have a minimum balance of 500 points to be able to redeem for purchase

Editing your Account

Login to “Your Account” on Once in your account click on edit contact information to change or update your account. If you need additional help please contact us at:
• Toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST
• Email at

Refused Delivery

If your order is refused upon delivery and returned to us, you will be charged a restocking fee of $16 plus any return shipping charges. If your order is returned to us because of a delivery mistake in the address that was entered by you, we will have to charge you for the shipping charges (no mail box, no apartment number, relocated, P.O. Box, ext.)

Changes to this privacy policy

Animal Wellness Market has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Animal Wellness Market

160 Charlotte St. #202
Peterborough, ON
K9J 2T8

This document was last updated on January 6, 2015