Shipping

Free Shipping

Items featured on AnimalWellnessMarket.com that are designated as “Free Shipping, are offered with free ground shipping within Canada only. Free shipping does not apply to expedited shipping.

When an order is placed only products that are labeled Free Shipping will arrive for free. If Free Shipping products are within your cart and are ordered along with products that are not labeled Free Shipping, the shipping costs of your order will be calculated based on the remaining items in the order only.

Free Shipping Promotion

When offered, AnimalWellnessMarket.com Free Shipping Promotion Codes are valid on non-food orders of $95 or more and food orders of $195 or more. These codes are a one-time use per customer. Free shipping cannot be combined with any other promotions, or promo codes. It is only valid on in-stock items only.

Shipping Timeframes

Orders placed on AnimalWellnessMarket.com will arrive by our main shipping carrier, CANPAR. Below is our shipping timeframes for orders leaving our main location of Peterborough, Ontario. All orders placed on AnimalWellnessMarket.com are processed within 24 hours of purchase.

ProvinceNumber of days to ship
Alberta 4 Days
British Columbia 5 Days
Manitoba 5 Days
New Brunswick 3 Days
Newfoundland 6 Days
Nova Scotia 3 Days
NWT 6 Days
Ontario 3 Days
PEI 3 Days
Quebec 3 Days
Saskatchewan 6 Days
YT 9 Days

Please note, if you are not home upon time of delivery CANPAR will leave a note at your door or will leave the delivery at your door if you previously requested in your shipping details.

Drop Ship

Products purchased through AnimalWellnessMarket.com that are drop shipped, are shipped directly from the manufacturer and may take 7-10 business days to process before shipping, depending on the product. We are not able to offer expedited shipping on drop ship items at this time.

Changing or Cancelling an Order

If you have made a mistake or would like to cancel you order please contact us within 24 hours to see if there is still time to modify it. At AnimalWellnessMarket.com we process orders within 24 hours from when the transaction is placed. If you contact us and would like to cancel your order after it has been placed, boxed and ready to ship, you will be refunded the amount of the order less the $16 restocking fee.
• Toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST
• Email at info@animalwellnessmarket.com

Order Status and Shipping Methods

When an order is placed on AnimalWellnessMarket.com you will be able to track your order though your account. You can track the status of your order by logging into your account online and navigating to the “Order Status” link at the top right corner of the page.
• Your order will be listed as “New Order” in this section for one hour after your order is placed.
• The status of an order will change to “In Process” while we prepare your items for shipping.
• Once the order has shipped, the status will change to “Shipped” in your online account. In addition, any tracking numbers we have for the order will display in the details of that order- simply click the order number to view tracking.
• At this time you will also be sent a Shipping Confirmation Email with the tracking number attached and the link to your online account.

Please contact us within 30 days receipt of any discrepancies from your order so we can rectify the situation immediately.

International Shipping

At this time, AnimalWellnessMarket.com does not ship to addresses outside Canada or the United States. Please visit our website again, as this may change in the future.

Missing Product in your Shipment

Upon receiving your order if any items are missing please contact us right away so that we can send out the missing product immediately or to issue you a credit, if you prefer.
• Toll free at 1-844-296-2753, Monday-Friday 9:30am-4:30pm EST
• Email at info@animalwellnessmarket.com